How many days do you need to ship my item?

We usually ship within 2-3 business days. 

If you do not receive an email confirming the shipment, please contact our service team at

How many days do I need to expect my package?

You can refer to our shipping & delivery section in the footer of our website.

Do I pay any custom fees or taxes?

Paying import taxes and customs duties is the duty of the buyer. The buyer is  responsible for any import duties or taxes.

Do I have buyer protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.

  • The item you received was the wrong product.

For more information check Refunds & Returns Policy.

How can I track my order?

You'll receive an email as soon as your order is shipped with your tracking number. Please take in account that your tracking number may take 24/48hrs to be validated. 

Need help?

Send us an email at and we will reply as soon as possible.

Our service team usually replies all emails within 24 hours. 

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